Shipping policy

We aim to provide a smooth, reliable, and premium delivery experience for your luxury sunglasses. Please review our shipping terms below before placing an order.

Order Processing

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
Once your order is confirmed, you will receive an email with your order details.
A shipping confirmation email with tracking information will be sent as soon as your order has been dispatched.
Shipping Methods & Delivery Times

We partner with trusted carriers to ensure safe and timely delivery. Estimated delivery times are as follows:

Domestic Shipping (within your region): 3–7 business days.
International Shipping: 7–15 business days (may vary depending on destination and customs clearance).

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays or courier disruptions.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.
Orders above a certain value may qualify for free shipping promotions (details available on our website or during special campaigns).

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, or customs fees imposed by your country.
These charges are the responsibility of the customer and are not included in the product price or shipping cost.
We recommend contacting your local customs office for details on potential charges before placing an order.

Tracking Your Order

Once shipped, you will receive a tracking number via email to monitor your package’s journey.
Please allow up to 24–48 hours for tracking information to update after dispatch.

Undeliverable or Refused Packages

If a package is returned to us due to an incorrect address, refusal to pay customs fees, or unsuccessful delivery attempts, the customer will be responsible for reshipping costs.
Shipping fees from the original order are non-refundable.

Damaged or Lost Packages

If your order arrives damaged, please contact us immediately at info@zayshaframes.com with photos of the packaging and product.
In the rare event that your package is lost in transit, we will work with the carrier to resolve the issue and offer a replacement or refund where applicable.

Order Modifications & Cancellations

Once an order has been processed and shipped, we are unable to make changes or cancellations. Please double-check your shipping information before confirming your order.